Refund policy

Effective Date: September 11, 2026

  1. Scope and Intent

This Return and Refund Policy applies to purchases made through the Cedar & Stone Natural Living LLC website located at cedarandstonenaturalliving.com (“Website”).

Because many of our products are oversized, freight-shipped, customized, made to order, or governed by manufacturer-specific requirements, certain products may have additional return restrictions. Any product-specific return conditions will be disclosed on the applicable product page or before an order is finalized.

  1. Contact Information

For questions about returns and refunds, please contact our Customer Support team:

Email: hello@cedarandstonenaturalliving.com
Phone: (475) 445-3899
Customer-support hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time

Please do not send returns to our business mailing address. Approved returns must be shipped to the address provided in the return authorization.

  1. Return Eligibility

Unless otherwise stated on the product page or communicated before purchase, customers may request a return within 30 calendar days of receiving their order.

3.1 Conditions for Return

To qualify for a return:

  • The product must be unused, uninstalled, unassembled, undamaged, and in resalable condition.

  • The product must be returned in its original packaging with all labels, parts, accessories, manuals, and documentation.

  • Proof of purchase is required.

  • The return must be authorized by Cedar & Stone before it is shipped.

  • The product must not be identified as custom, made to order, special order, final sale, or non-returnable.

Products returned without prior authorization may be refused.

  1. Return Process

4.1 Initiating a Return

To initiate a return, email hello@cedarandstonenaturalliving.com or call (475) 445-3899 within 30 calendar days of receiving your order.

Please provide:

  • Your name and order number

  • The product you wish to return

  • The reason for the return

  • Photographs of the product and its packaging

  • Photographs or videos showing any damage or defect

After reviewing your request, we will provide return instructions and, when applicable, a Return Merchandise Authorization number.

4.2 Preparing Your Return

Securely package the product in its original packaging and include all parts, accessories, manuals, documentation, and promotional items originally supplied with the order.

Follow the return instructions provided by Cedar & Stone. Customers are responsible for damage or loss occurring during unauthorized or improperly packaged return shipments.

4.3 Shipping the Return

Approved returns must be shipped within seven calendar days of receiving the return authorization.

Use a trackable and insured shipping or freight service. Do not ship a product to Cedar & Stone, the manufacturer, or the distributor without receiving the correct authorized return address.

  1. Return Shipping Costs

For returns based on a change of mind, incorrect measurements, site incompatibility, or another reason not caused by Cedar & Stone, the customer is responsible for all return-shipping and freight costs.

Original shipping, delivery, handling, installation, and white-glove service charges are nonrefundable.

A restocking and inspection fee of up to 20% of the product’s purchase price may be deducted from the refund. The applicable fee may vary according to the product or manufacturer and will be disclosed before the return is authorized.

  1. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

A return request must be submitted within 30 calendar days of delivery. The product must remain unused, uninstalled, unassembled, undamaged, and in its original packaging.

Approved refunds will be issued to the original payment method, minus applicable shipping, freight, handling, and restocking charges.

6.2 Defective or Damaged Products

Inspect your order promptly upon delivery.

For freight shipments, examine the packaging and product before signing the delivery receipt. Note any visible damage on the delivery receipt and take clear photographs of the product, packaging, shipping label, and damage.

Contact Cedar & Stone within 48 hours of receiving a damaged or defective product. Retain all packaging while the claim is reviewed.

After reviewing the documentation and coordinating with the carrier, distributor, or manufacturer, the appropriate resolution may include replacement parts, repair, product replacement, or a refund.

6.3 Incorrect Product Received

Notify us immediately if you receive an incorrect product. We will coordinate its return and arrange the appropriate replacement or refund. Approved return-shipping costs for an incorrect product will be covered by Cedar & Stone or the applicable fulfillment partner.

6.4 Product Never Arrived

Contact us if your order has not arrived within the provided delivery estimate. We will investigate the shipment with the carrier or fulfillment partner.

If the shipment is confirmed lost, we will arrange a replacement or refund.

6.5 Order Cancellation

Cancellation requests must be submitted within 12 hours of placing the order.

A full refund may be provided if the order has not been processed, released to the manufacturer or distributor, customized, crated, or shipped.

Once fulfillment or production has begun, an order may be subject to cancellation, processing, or restocking fees. Custom, made-to-order, and special-order products may not be cancelled once production begins.

After an order ships, it cannot be cancelled and must follow the applicable return procedure.

  1. Exceptions to the Return Policy

The following products are non-returnable and nonrefundable unless they arrive damaged, defective, or incorrect:

  • Custom, personalized, configured, special-order, or made-to-order products

  • Products marked “Final Sale” or “Non-Returnable”

  • Products that have been installed, assembled, connected, filled, used, modified, or altered

  • Products without their original packaging

  • Clearance or discontinued products

  • Gift cards and downloadable products

  • Products damaged through improper storage, handling, installation, maintenance, or use

  • Products restricted from return by the applicable manufacturer or distributor when that restriction was disclosed before purchase

Certain cabins, outdoor structures, saunas, cold plunges, and other oversized products may be final sale. The applicable product page or written order information will identify these restrictions.

  1. Refunds

8.1 Refund Conditions

Refunds are issued only after the returned product has been received, inspected, and approved.

We will notify you by email regarding the approval or rejection of the refund and identify any applicable deductions.

8.2 Refund Processing

Approved refunds will be issued to the original payment method within 10 business days after approval.

Your bank or credit-card provider may require additional time to process and post the refund.

8.3 Partial Refunds

A partial refund may be issued when:

  • A product is not returned in its original condition.

  • Parts, accessories, manuals, or packaging are missing.

  • The product or packaging is damaged for reasons unrelated to Cedar & Stone.

  • Additional restoration, repackaging, shipping, or handling costs are incurred.

  • Applicable restocking, processing, or freight charges must be deducted.

  1. Exchanges

Products may be replaced or exchanged when they are defective, damaged, or incorrect, subject to review and manufacturer availability.

For approved defective, damaged, or incorrect-product claims, Cedar & Stone or the applicable fulfillment partner will cover authorized shipping costs.

For an approved change-of-mind exchange, the customer is responsible for shipping, freight, price differences, and applicable restocking fees.

  1. Refused and Undeliverable Deliveries

Refusing a shipment does not automatically qualify the order for a full refund.

Unless a shipment is refused because of documented damage or an error by Cedar & Stone, all return freight, storage, redelivery, address-correction, and applicable restocking charges may be deducted from the refund.

Customers are responsible for providing an accurate delivery address and ensuring the delivery location is accessible and suitable for the ordered product.

  1. Legal Rights

This Return and Refund Policy does not limit any rights or remedies that cannot legally be limited under applicable law.

  1. Questions and Support

For questions about returns, refunds, cancellations, or damaged deliveries, please contact:

Cedar & Stone Natural Living LLC
Email: hello@cedarandstonenaturalliving.com
Phone: (475) 445-3899
Website: cedarandstonenaturalliving.com

By making a purchase through our Website, you acknowledge and agree to this Return and Refund Policy.