Shipping policy

Effective Date: September 11, 2026

  1. Introduction

Cedar & Stone Natural Living LLC (“Cedar & Stone,” “we,” “us,” or “our”) is committed to providing a clear and dependable delivery experience. This Shipping Policy applies to products purchased through cedarandstonenaturalliving.com.

Because we offer high-value wellness products from multiple manufacturers and distributors, processing times, delivery methods, freight requirements, and shipping charges may vary by product.

  1. Shipping Destinations

We currently ship within the contiguous United States.

Shipping to Alaska, Hawaii, U.S. territories, islands, remote locations, or addresses requiring special transportation may be unavailable or subject to additional charges. Please contact us before ordering for assistance with these destinations.

We do not currently offer international shipping.

  1. Shipping Costs

Shipping costs vary according to the product, manufacturer, delivery location, and level of service required.

When standard shipping is included in the product price, it will be identified as free shipping. Any applicable shipping or freight charges will be displayed at checkout or communicated to the customer before the order is finalized.

Additional charges may apply for:

  • Remote or limited-access locations

  • Islands or locations requiring ferry transportation

  • Address changes after shipment

  • Missed delivery appointments

  • Redelivery or storage

  • Inside delivery, room-of-choice delivery, or white-glove service

  • Locations that cannot accommodate the delivery vehicle

  • Special equipment or additional delivery personnel

No additional charge will be applied without notifying the customer when approval is required.

  1. Order Processing

Orders are generally reviewed and submitted for processing within one to three business days, Monday through Friday, excluding holidays.

Processing and production times vary by product. In-stock products may ship quickly, while custom, made-to-order, backordered, or oversized products may require several weeks before shipment.

An estimated processing or production timeframe will be displayed on the product page or communicated before the order is finalized whenever that information is available.

Submitting an order does not guarantee immediate shipment.

  1. Estimated Delivery Times

Delivery estimates vary according to the product, manufacturer, carrier, destination, availability, and delivery method.

Estimated delivery dates are provided in good faith but are not guaranteed. Weather, carrier delays, supply-chain conditions, production schedules, holidays, natural events, and other circumstances beyond our control may affect delivery.

If a material shipping delay occurs, we will notify the customer and provide available options in accordance with applicable law.

  1. Shipping Methods

Smaller products may ship through carriers such as UPS, FedEx, or USPS.

Large products—including saunas, cold plunges, massage chairs, cabins, outdoor structures, and similar items—may ship by freight carrier.

Tracking information will be provided by email when available. Freight carriers may contact the customer directly by telephone, text, or email to schedule delivery.

Some orders may arrive in multiple shipments.

  1. Freight and Curbside Delivery

Unless the product page or order confirmation expressly states otherwise, freight delivery is curbside delivery.

Curbside delivery generally means the carrier will deliver the shipment to the curb or the nearest safely accessible location. It does not include:

  • Inside delivery

  • Placement in a home, garage, backyard, or other structure

  • Assembly or installation

  • Removal of packaging or pallets

  • Electrical, plumbing, foundation, or site-preparation work

Customers are responsible for moving the product from the delivery location and arranging any equipment, contractors, or assistance required.

The customer must ensure that the delivery location is safely accessible to the carrier and suitable for the size and weight of the shipment.

  1. Delivery Appointments

An adult may be required to be present to receive and inspect a freight shipment.

The carrier will use the contact information supplied with the order to arrange delivery. Customers are responsible for responding to the carrier and attending the scheduled appointment.

Missed appointments, inaccessible delivery locations, or failure to accept delivery may result in storage, redelivery, return-freight, or other charges.

  1. Inspecting Freight Deliveries

Inspect the shipment carefully before signing the delivery receipt.

If damage is visible:

  • Photograph the packaging, product, shipping label, and damage.

  • Describe the damage on the delivery receipt before signing.

  • Ask the driver to acknowledge the damage when possible.

  • Retain all packaging and delivery documentation.

  • Contact Cedar & Stone within 48 hours at hello@cedarandstonenaturalliving.com.

Writing “subject to inspection” on the delivery receipt may not be sufficient to document visible damage.

Do not refuse a shipment solely because the packaging has minor damage when the product can be inspected. Contact us for guidance when possible. If severe damage is clearly visible, document it thoroughly before refusing delivery.

  1. Missing, Incorrect, or Damaged Items

Contact us within 48 hours of delivery if your order is damaged, incomplete, or incorrect.

Please provide:

  • Your name and order number

  • Photographs of the entire shipment

  • Photographs of the packaging and shipping label

  • Photographs or videos of the damage or missing components

  • A copy or photograph of the delivery receipt

  • A description of the problem

We will coordinate with the carrier, manufacturer, or distributor to determine the appropriate resolution.

  1. Delayed or Lost Shipments

If tracking shows that a shipment was delivered but you cannot locate it:

  • Verify the delivery address.

  • Check around the delivery location.

  • Ask household members, neighbors, or building management.

  • Contact the carrier.

  • Notify Cedar & Stone for additional assistance.

If a shipment is confirmed lost, we will work with the carrier or fulfillment partner to arrange an appropriate replacement or refund.

  1. Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Contact us immediately if an address correction is required. An address may not be changed after an order has entered processing or shipped.

Additional carrier, storage, redelivery, or return-shipping charges caused by an incorrect or incomplete address may be the customer’s responsibility.

  1. Installation and Site Preparation

Customers are responsible for reviewing all dimensions, access requirements, foundation requirements, electrical specifications, plumbing requirements, permits, and installation instructions before ordering and delivery.

Delivery does not include installation, assembly, electrical work, plumbing, site preparation, or permits unless those services are expressly included in writing.

Failure to prepare the delivery location does not qualify an order for free cancellation or return.

  1. Returns

Shipping-related returns are governed by our Return and Refund Policy.

Return shipping is the customer’s responsibility unless the return results from an approved damaged, defective, or incorrect-product claim.

Original shipping, freight, delivery, handling, installation, and white-glove service charges are nonrefundable unless otherwise required by law.

  1. Contact Information

For questions concerning an order or shipment, contact:

Cedar & Stone Natural Living LLC
Email: hello@cedarandstonenaturalliving.com
Phone: (475) 445-3899
Website: cedarandstonenaturalliving.com

Customer-support hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time

  1. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in our products, manufacturers, carriers, delivery services, or legal requirements. Updates will become effective when posted on the Website.